Support

Help From the People Who Make the Panels

Technical answers, documentation and shipping status — from the engineers who build the systems, not a call centre. Most questions are answered the same working day.

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What Do You Need Help With?

Product & Acoustic Questions

Absorption data, NRC / αw values, which panel suits which room, and how a build-up performs at low frequency.

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Shipping & Delivery

Transit times by sea, rail and air, container loading, customs documents and how to track a shipment.

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Technical Downloads

Datasheets, installation guides, CAD and BIM files, test reports and certificates for the exact panel.

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Custom & OEM Orders

Special sizes, colours, printed faces and perforation patterns, plus private-label packing for distributors.

About custom work →

Talk to Us

Direct Lines to the Sales & Technical Team

Send a drawing, a panel schedule or a photo of the space. For after-sales issues, include the order number and photos so we can start the same day.

Office hours: Monday–Friday, 09:00–18:00 GMT+8 · replies usually within one working day.

Send an Inquiry Email Sales

Emailsales@mstacoustics.com

WhatsApp+86 182 3558 9552

WeChat+86 186 3550 9363

Phone+86 182 3558 9552

Factory & officeNo. 66, Miaojing Road, Minhang District, Shanghai, China

Quick Answers

The Questions We Answer Every Week

The full list — product, acoustic and service questions — is on the FAQ page.

What is the minimum order quantity?

Most made-to-order ranges start at 300 m², and stocked items can ship in smaller quantities. MOQ is confirmed per product and per finish — tell us the panel and quantity and we will confirm in writing.

How long is production and delivery?

Typical production lead time is 15–25 working days from order confirmation, plus transit. Sea freight from Shanghai is the default; China–Europe rail and air freight are available for urgent projects.

Can I get samples before ordering?

Yes — A4 samples are despatched within 7 working days, worldwide. Tell us the finish, colour and panel type and we will send the closest match, with the absorption data for that build-up.

Which fire certificates do you hold?

EN 13501-1 B-s1,d0 and ASTM E84 / UL 723 Class B on the polyester fibre and wood slat build-ups we sell, with SGS and TÜV reports. The certificate pack is sent with the quotation.

How are the panels installed?

Wall panels are adhesive-fixed, mechanically fixed or hung on a keel system; ceiling clouds and baffles use hangers. Every product page states the recommended method, and we supply shop drawings and fixing schedules for project orders.

Can you produce custom sizes, colours and perforations?

Yes. Custom dimensions, RAL / Pantone colours, printed faces, perforation patterns and edge details are standard for project orders. Send a drawing or a photo of the finish and we will quote within 24 hours.

Still stuck? Read all FAQs or send the question to an engineer.

After the Order

Installation, Issues and Spares

Installation Support

Fixing schedules, shop drawings and step-by-step guides for every system. For complex ceilings and acoustic doors we review your installer’s method statement before the panels ship.

Damage or Shortage Claims

Photograph the pallet, the packing list and the affected panels within 7 days of delivery and send them with the order number. Replacements for transit damage are produced on the next available run.

Spares & Repeat Orders

Colour and perforation records are kept against your order, so repeat panels match the original batch. Ask for the same build-up reference when reordering.

Send the Drawing. We Will Answer Within 24 Hours.

Tell us the space, the build-up and the deadline. You will get the specification, the documents that apply and a price — in one reply.

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